Location : Kolkata
Qualification : B.E/M.E
CTC : 4LPA
Experience : 0 to 3 years of experience
Skills Required :
- Possess strong technical skills in MS Excel including data analysis and reporting.
- Demonstrate expertise in Customer Management within the Life Sciences sector.
- Exhibit proficiency in Complaint Management ensuring effective resolution of customer issues.
- Show excellent communication and interpersonal skills for handling customer interactions.
- Display attention to detail and accuracy in data management and record-keeping.
- Have the ability to work collaboratively in a team environment and support cross-functional initiatives.
- Adapt to a hybrid work model and rotational shifts to meet business requirements.
- Maintain a customer-centric approach prioritizing customer satisfaction and service excellence.
- Ensure compliance with industry standards and company policies in all tasks.
- Participate in ongoing training and development to stay updated with industry trends and best practices.
- Utilize problem-solving skills to address customer issues and improve processes.
- Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.
Apply Link : Apply Here
Job Responsibilities:
- Manage and process customer data efficiently using MS Excel to ensure accuracy and completeness.
- Handle customer complaints and inquiries with professionalism and empathy ensuring timely resolution.
- Collaborate with cross-functional teams to improve customer management processes and enhance service delivery.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Maintain detailed records of customer interactions and transactions ensuring data integrity.
- Provide regular reports and updates on customer service metrics to management.
- Assist in the development and implementation of customer service policies and procedures.
- Support the training and development of new team members in customer management and complaint handling.
- Utilize domain knowledge in Life Sciences to address specific customer needs and concerns.
- Ensure compliance with industry regulations and company policies in all customer interactions.
- Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
- Communicate effectively with customers and internal stakeholders to resolve issues and provide solutions.
- Adapt to rotational shifts and hybrid work model to meet the needs of the business and customers.
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