Location : Hyderabad
Qualification : Any Graduate
Salary : 4-5 LPA
Experience : 0 – 4 Years
Job Summary :
We are seeking a Systems Engineer with 0 to 2 years of experience to join our team. The ideal candidate will have technical expertise in AI-enabled chatbots and Service Desk along with domain experience in the Airlines industry. This hybrid role requires a proactive individual who can contribute to the companys goals and enhance customer satisfaction.
Apply Link : Click Here
Responsibilities :
- Receives and handles calls for service and follow agreed procedures to resolve tickets
- Promptly allocates calls as appropriate
- Logs incidents and service requests and maintains relevant records
- Managing incidents and requests through the service management tool
- Provide support for a wide range and constantly evolving applications software and hardware
- Maintaining governance standards across all IT service management processes
- Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
- Identify repeat issues or service risks
- Take ownership of faults in a logical manner and throughout their entire lifecycle
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