Location : Chennai
Qualification : Any Graduate
Experience : 0 to 4 years of experience
Job Description : We are looking for a Systems Engineer to join our team, specializing in Service Desk operations and IT support. This role is office-based with rotational shifts and provides an opportunity to work in a collaborative and innovative IT environment.
Apply Link : Click Here
Key Responsibilities :
- Provide first-level IT support by diagnosing and resolving technical issues
- Monitor & maintain IT systems to ensure high performance and availability
- Manage service desk tickets and meet SLAs for efficient resolution
- Collaborate with IT teams to troubleshoot and resolve complex system issues
- Conduct preventive maintenance to minimize downtime and ensure smooth operations
- Assist in managing user accounts, permissions, and security access
- Stay updated with industry trends and contribute to continuous improvement initiatives
- Document IT procedures & train users on new systems and technologies
Certifications (Preferred):
🎓 CompTIA A+
🎓 ITIL Foundation
🎓 Microsoft Certified: Modern Desktop Administrator Associate
Required Skills & Qualifications :
- Technical Support & Troubleshooting: Hardware & software issue resolution
- Service Desk Operations: Ticketing systems, SLA management, and user support
- System Administration: Installation, configuration, and maintenance of IT infrastructure
- Networking & Security: Managing user accounts, permissions, and compliance with security protocols
- Documentation & IT Policies: Maintaining technical guides and ensuring compliance
- Soft Skills: Strong communication, problem-solving, and customer service skills
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