Accenture hiring IT Customer Service Representative

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Location : Hyderabad
Qualification : Diploma BE in computer technology Should be completed 15 years full time education
                             
Experience : Minimum 0-2 year(s) of experience is required
Job Description :
                              As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. This role involves driving incident, issue, and outage management, as well as investigation and system restoration activities. You will work closely with clients to troubleshoot problems and ensure the smooth functioning of their systems and applications.
Apply Link : Click Here
Key Responsibilities
  • Provide technical support to clients and troubleshoot system/application issues.
  • Manage incidents, investigate root causes, and drive resolution or restoration.
  • Ensure a high level of client satisfaction by delivering prompt and effective support.
  • Interpret technical problems and design resolutions based on product knowledge.
  • Collaborate with internal and cross-functional teams to resolve issues efficiently.
  • Maintain clear and effective communication with clients during issue resolution.
Skills Required:
Must-Have Skills:
  • Proficiency in Microsoft Windows Desktop Management.
Good to Have Skills:
  • Exposure to Customer Service Operations.
  • Strong understanding of IT systems and application troubleshooting.
Other Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work both independently and in a collaborative team environment.

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