Cognizant is hiring freshers for a Technical Support Role

Location : Across India (WFO)

Qualification : BCA / BSc (CS, IT, Math, Physics, Stats, Electronics, etc.)

                              

Experience : Freshers only

Job Description :

Cognizant is hiring fresh graduates for a Technical Support role that offers a great entry point into the IT industry. As an associate, you’ll be responsible for troubleshooting client issues, ensuring the smooth functioning of IT systems, and delivering high-quality support services. This is a client-facing role requiring strong communication and problem-solving skills.

Apply Link :  Click Here

Key Responsibilities :

• Provide first-level technical support to end users via calls, chats, or emails.
• Troubleshoot hardware, software, and connectivity issues.
• Log and track all support requests in the ticketing system.
• Collaborate with internal IT teams to escalate complex issues.
• Maintain documentation and knowledge base articles for repeated issues.
• Ensure timely resolution and customer satisfaction through professional service.
• Communicate effectively with global clients across different cultures and time zones.
• Work from office in rotational shifts (night shift allowance applicable).

Skills Required:

• Strong verbal and written communication skills in English.
• Basic knowledge of computer systems, hardware, and troubleshooting.
• Ability to remain calm under pressure and manage irate clients professionally.
• Good problem-solving skills and analytical thinking.
• Eagerness to learn and grow in the IT support domain.
• Ability to work in night shifts and from office (as per business requirement).
• Client-focused mindset with a willingness to go the extra mile.