Location : Hyderabad, India
Qualification : Graduate (any discipline)
Experience : Freshers
Job Description :
Genpact (NYSE: G) is a global professional services and solutions firm with 125,000+ employees across 30+ countries, serving Fortune Global 500 companies. Genpact delivers transformation through digital operations, AI, data, and technology, with a strong focus on people, innovation, and operational excellence.
Apply Link : Click Here
Key Responsibilities
- Respond promptly and accurately to customer queries via chat, email, or voice
- Support data collection for account recovery or process audits
- Reproduce customer issues and escalate bugs or unresolved concerns
- Provide high-quality customer service aligned with client policies and expectations
- Showcase critical thinking and problem-solving skills
- Collaborate within a team or work independently to drive resolution
- Maintain a deep understanding of client processes and policies
Preferred Qualifications:
- Experience in customer service roles (email/chat/voice)
- Effective analytical and probing skills
- Customer-centric approach with a keen eye for detail
- Ability to work on a flexible schedule, including weekends
- Neutral English accent is a plus
Comments
Post a Comment