Location : Coimbatore
Qualification : Any 3-year graduate/diploma
Experience : 2024 & 2025 batch
Job Overview :
Capgemini’s Customer Support Group (CSG) within Cloud & Infrastructure Services (CIS) acts as the first line of defense, handling IT infrastructure incidents and service requests across various channels such as voice, email, chat, and BOTs. The goal is to provide exceptional user-centric IT support by resolving issues promptly and efficiently.
Apply Link : Click Here
Key Responsibilities :
- Provide voice-based and digital channel support to global users
- Troubleshoot common IT issues such as internet connectivity, session resets, and login problems
- Manage and prioritize tickets, track status, and update customers
- Use AI-based tools like CHIP BOT to improve resolution time and customer experience
- Coordinate with internal teams for issue resolution and knowledge management
- Maintain a courteous, professional, and empathetic approach in customer interaction
- Support clients across various industries: Telecom, Healthcare, Financial Services, etc.
- Ensure first contact resolution whenever possible
- Work on email-based support and respond effectively
- Maintain service quality standards and meet performance metrics
Skills Required :
- Strong verbal and written communication skills
- Understanding of email etiquette
- Basic Excel skills (sorting, filtering, removing duplicates)
- Ability to prioritize tasks and manage time effectively
- Strong teamwork and collaborative mindset
Preferred Skills :
- Excellent verbal and written English communication
- Basic computing skills and understanding of IT troubleshooting
- Good interpersonal skills and ability to stay calm under pressure
- Willingness to work in night shifts and relocate as needed
- Adaptability to a multi-channel support environment (phone, email, chat)
- Basic understanding of ticketing systems and incident categorization (preferred)
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